Terms

BEAN BAGS AND ALL RELATED PRODUCTS ON THIS WEBSITE

Orders

Ordering from Full of Beans is easy online at www.full-of-beans.com. Alternatively you can contact Customer Services on 0800 652 8200. Please note, our prices only include delivery to UK mainland addresses, for deliveries outside UK mainland please contact Customer Services on 0800 652 8200.

Prices

All prices are inclusive of delivery but exclusive of VAT, which will be charged at the current rate.

Payment

Payment is easy by credit card on-line.

Product Description

At Full of Beans we make every effort to match colours shown on the website as closely as possible. However due to the variations in colour reproduction or an individual’s screen settings you may find that some colours may differ. Improvement of product design could result in some products varying slightly from those described. All dimensions are approximate.

 Unwanted Items

We guarantee your satisfaction and all products come with a 7 day no quibble guarantee. If you wish to exercise this option you should contact us by e-mail in the first instance. Returns should be made in the original, packaging, showing no signs of use and in the same condition you received it/them. We will arrange for collection of the item/s. Refunds will be made once the items are received by us less the return carriage costs/admin charge which will be 25% of the invoice value subject to a £30.00 minimum charge. We reserve the right to withhold a further percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.

 Manufacturing Defects

All mats are guaranteed against manufacturing defects for 12 months from date of invoice. If a problem occurs you need to first make a claim by e-mail. After discussion we will either arrange to collect or view the mats on site at the customer’s premises. Following inspection we will make the customer aware of our findings and if the mats prove to have a manufacturing defect we will replace free of charge. This guarantee does not include any consequential costs which may arise out of a manufacturing fault.

 Delivery

Normally within 14 days. All deliveries must be signed for and any damages notified to us within two days of receipt of delivery. Any items not received must be advised within 14 days of the invoice date in order that this can be investigated. We will not be responsible for any non-delivered items after this time or failure to advise us accordingly. Someone must be available to sign for the goods during normal working hours. Providing the above procedure has been carried out than any damaged/missing mats will be replaced free of charge. This does not include any consequential costs which may arise out of a delivery problem.

Privacy Policy

Full of Beans is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order & secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent, nor will we pass your details to any other party.